Terms and Conditions for Gardeners Freezywater

These Terms and Conditions set out the basis on which Gardeners Freezywater provides domestic and commercial gardening services in the UK. By making a booking, you agree to the terms below, which are intended to create a clear and fair framework for both parties. They apply to all standard gardening work unless a separate written agreement states otherwise.

For the purposes of these terms, “we”, “us” and “our” refer to the gardening service provider, and “you” or “the customer” refers to the person requesting or paying for the service. The scope of work may include lawn care, hedge trimming, pruning, garden clearance, planting, seasonal maintenance, and similar tasks. Any work outside the agreed scope must be confirmed in advance.

These terms are designed to support transparent arrangements for all gardeners in Freezywater and customers across the UK. Please read them carefully before booking, as they explain how services are arranged, paid for, cancelled, and completed. They also set out key legal matters such as liability, waste handling, and governing law.

1. Booking Process

All bookings are subject to availability and acceptance by us. A request for service does not create a binding contract until we have confirmed the booking. We may accept bookings by written confirmation, email, text message, phone call, or another agreed method. The confirmation will normally include the date, approximate arrival time, nature of work, and any specific assumptions or exclusions.

When arranging a visit, you must provide accurate information about the property, access arrangements, parking restrictions, pets, hazards, and the condition of the garden. If the information you provide is incomplete or inaccurate, we may need to adjust the service, change the price, or reschedule the appointment. We are not responsible for delays caused by incorrect details supplied at the time of booking.

We may ask for photographs or a brief description before confirming certain jobs, particularly where the work involves clearance, overgrown areas, restricted access, or a larger-than-usual workload. This helps us assess the likely time, materials, and equipment required. If the customer changes the scope of work after booking, we may revise the quotation or refuse the added work if it cannot reasonably be completed within the scheduled time.

2. Prices and Payments

Prices may be quoted as a fixed fee, hourly rate, or a combination of both depending on the job. Any estimate provided before work begins is based on the information available at that time and is not a guarantee unless expressly described as a fixed price. If unexpected issues arise, such as hidden waste, unsafe access, or materially different site conditions, we may discuss revised charges before continuing.

Payment terms will be stated in the booking confirmation or invoice. Unless agreed otherwise, payment is due on completion of the work or within the timeframe set out on the invoice. We may require a deposit for larger bookings, repeat visits, or jobs requiring specialist equipment or materials. Deposits are used to reserve time and cover preparation costs.

Accepted payment methods may include bank transfer, debit card, credit card, or another method agreed in advance. If payment is not received when due, we may suspend further services, charge reasonable recovery costs, and refuse future bookings until outstanding sums are settled. You are responsible for any bank charges or fees imposed by your payment provider.

Gardeners Freezywater reserves the right to update pricing where costs change, provided that any confirmed booking already agreed at a fixed price will remain unchanged unless the customer requests additional work or there is a genuine variation to the original scope. Any discounts or promotional rates are discretionary and may be withdrawn at any time.

3. Cancellations, Rescheduling, and Access

You may cancel or reschedule a booking by giving reasonable notice. For routine appointments, at least 24 hours’ notice is preferred. For larger jobs or bookings requiring allocated labour and materials, longer notice may be required. If a cancellation is made too late, we may charge a cancellation fee to cover lost time, travel, or preparation already incurred.

We may cancel or reschedule if weather conditions, staff illness, equipment failure, unsafe site conditions, or other events beyond our reasonable control make it impractical or unsafe to proceed. In such cases, we will aim to offer a new appointment as soon as reasonably possible. We are not liable for any indirect loss arising from a rearranged visit, provided we act reasonably and notify you promptly.

You must ensure that we have safe and reasonable access to the property at the agreed time. This includes access to gates, driveways, side passages, water supplies, electricity where needed, and any keys, codes, or instructions previously agreed. If access is unavailable, or if we cannot complete the work because the site is not ready, we may charge for wasted travel or waiting time.

4. Service Standards and Customer Responsibilities

We will carry out services with reasonable care and skill, using appropriate tools and methods for the work agreed. However, gardening work is often affected by natural conditions, plant health, weather, soil state, hidden debris, and the previous condition of the garden. Results may therefore vary, and certain tasks involve a degree of unavoidable natural variation.

You are responsible for informing us of any known hazards on the property, including unstable surfaces, buried cables, invasive species, chemicals, aggressive animals, or fragile structures. You should also remove or secure items you do not wish to be disturbed, such as ornaments, lighting, furniture, and personal belongings. We will not be responsible for minor accidental disturbance to items left in work areas where no prior warning was given.

Where relevant, you should ensure that pets and children are kept away from working areas. If we believe the site is unsafe, or if conditions change during the visit, we may stop work until the issue is resolved. Any delay caused by the customer’s failure to maintain a safe environment may be treated as chargeable waiting time.

We may refuse or discontinue work if the task requested is unlawful, unsafe, excessively hazardous, or outside our competence or insurance cover. In those circumstances, any decision to stop work will be made reasonably and with due regard to safety, legal obligations, and the protection of property.

5. Liability and Limitations

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded under UK law. Subject to that, our liability is limited as set out below.

We are not liable for pre-existing damage, hidden defects, naturally occurring deterioration, or loss caused by circumstances beyond our reasonable control. This includes, without limitation, damage arising from unstable fencing, weak paving, buried services not disclosed by the customer, storm damage, subsidence, or the condition of plants, lawns, and structures before work begins.

If we are found liable for loss or damage, our responsibility will be limited to the total amount paid or payable for the specific service in question, except where the law requires otherwise. We will not be responsible for indirect or consequential losses, including loss of enjoyment, loss of opportunity, loss of profit, or any business interruption resulting from the service.

Where damage is alleged, you must notify us as soon as reasonably possible and provide evidence of the issue, including photographs and a description of what happened. We may inspect the site, investigate the complaint, and where appropriate attempt a reasonable remedy. You should take reasonable steps to prevent further loss or damage once an issue is identified.

Any claim relating to a service performed by Freezywater gardeners must be raised promptly and in writing where possible. Delayed notification may make it difficult to assess the circumstances, and we may not be able to accept responsibility for matters that could have been mitigated earlier.

6. Waste Removal and Environmental Compliance

Garden waste generated during the service may be removed only if this has been included in the booking or otherwise agreed. Waste handling will be carried out in line with applicable UK waste regulations and environmental standards. We will use reasonable care to separate green waste from other materials where practicable and to dispose of it responsibly.

If the service includes clearance or removal of waste, you confirm that the waste originates from the work we have been asked to perform and does not include hazardous or prohibited materials unless previously agreed in writing. We do not normally accept asbestos, clinical waste, chemicals, oils, gas cylinders, electrical items, or other controlled waste unless we have expressly agreed and are legally permitted to handle it.

You are responsible for informing us if the property contains any waste that may be hazardous, contaminated, sharp, or unsuitable for standard garden removal. If such material is discovered unexpectedly, we may stop work, request revised arrangements, or arrange specialist handling at additional cost. We will not knowingly breach environmental or waste-disposal laws in order to complete a job.

Any materials removed remain subject to our discretion as to disposal route, unless the customer has specifically requested return or separation of particular items before the job begins. If you wish to retain soil, timber, pots, or other materials, this must be agreed in advance. Once waste has been loaded for removal, it may not be recoverable.

7. Changes to the Agreement

We may update these terms from time to time to reflect legal, operational, or service changes. The version applicable to your booking will be the one in force when the booking is confirmed, unless a later update is expressly accepted by both parties. Changes made after a booking will not affect any rights already accrued under a confirmed contract.

If you ask us to change the agreed work after confirmation, we may treat the request as a variation. This can affect price, schedule, crew size, equipment, or the duration of the visit. We are not obliged to continue with amended work unless we agree the change in advance. Any verbal request that materially alters the job should be confirmed in writing where possible.

If a clause in these terms is found to be unlawful, invalid, or unenforceable, the remaining clauses will continue in full force and effect. A failure by us to enforce any right or remedy immediately does not mean we waive that right or remedy in the future.

8. Governing Law

These terms and any dispute or claim arising from them, including non-contractual disputes or claims, are governed by the laws of England and Wales. Where the customer is resident in Scotland or Northern Ireland, mandatory local consumer protections may still apply to the extent required by law.

Any dispute should first be raised with us in good faith so that we have a reasonable opportunity to review the matter and seek an informal resolution. If a dispute cannot be resolved amicably, it may be dealt with by the courts having jurisdiction under the applicable law. Nothing in these terms affects your statutory rights as a consumer.

These terms form part of the agreement between the parties and should be read together with the booking confirmation and any written quotation. If there is any conflict between the booking confirmation and these terms, the booking confirmation will usually prevail for that specific job, unless stated otherwise.

By proceeding with a booking for garden maintenance services in Freezywater, you confirm that you have read, understood, and accepted these Terms and Conditions. If you do not agree with any part of them, you should not continue with the booking.